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Customer Support

LUS Fiber is committed to providing the same responsive, local, quality customer service you enjoy from Lafayette Utilities System. Browse our online resources for answers to frequently asked questions and other information, or contact us through one of the methods listed here.

Email Us

Submit the Customer Support Form below to email a member of our team. You will receive a response within 24 business hours. We do not recommend that you report technical issues using this form, but instead call us at 99-FIBER (993-4237).


 
 
 
 
 
 
 
 
The options are 8 a.m. – 7 p.m., Monday through Friday 8 a.m. – 5 p.m. on Saturday for Ordering and Billing Assistance

7 a.m. – midnight, Monday through Friday; and 7 a.m. – 10 p.m., Saturday and Sunday for Technical Support
 
 
  
 
 
Visit Us

Customer Service Centers

705 West University Avenue, 8 a.m. – 5 p.m., Monday through Friday, or

1875 W. Pinhook Road, 8 a.m. – 5 p.m., Monday through Friday


Call Us at 99-FIBER (993-4237)

Ordering and Billing Assistance: 8 a.m. – 7 p.m., Monday through Friday; and 8 a.m. – 5 p.m. on Saturday.

Technical Support: 7 a.m. – midnight, Monday through Friday; and 7 a.m. – 10 p.m., Saturday and Sunday.


Mail Us

For Payments: P.O. Box 4030-C | Lafayette, LA 70502

For General Inquiries: P.O. Box 61490 | Lafayette, LA 70596

Quick Support

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View Other Customer Support Topics

 

Quick FAQ

 

Educational Library

 

Landlord Approval & Permission Form

 

Residential Subscriber Agreement

 

Recurring Payment Form

 

Truth in Billing

 

For Immediate Assistance Call 99-FIBER

(993-4237)

 
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